2. Which of the following is not one of the five types of benchmarking? (Mears, 155)
3. Which of the following is not one of the five types of benchmarking? (Mears, 155)
4. This type of benchmarking occurs when a company looks at its own divisions and compares operational functions: (Mears, 155)
5. This type of benchmarking identifies and compares key competitive characteristics of a product or service: (Mears, 155)
6. This type of benchmarking monitoring key product and service attributes of a successful competitor and meeting changes they occur: (Mears, 155)
7. This type of benchmarking is also called functional benchmarking: (Mears, 156)
8. This type of benchmarking may be conducted through the use of shared information among industrial associations: (Mears, 156)
9. This type of benchmarking, also called general-process benchmarking, compares processes across diverse industrial groups: (Mears, 156)
10. The beginner in the benchmarking process should concentrate on: (Mears, 156)
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